FREQUENTLY ASKED QUESTIONS
WHAT SHOULD I DO IF MY PACKAGE IS LOST?
- If your purchase was fulfilled through amazon. In such cases, Amazon asks that you contact their customer support as they will be able to look into your purchase and see where the problem lies. You can contact Amazon using the link below:
- If your purchase was fulfilled through Shopify. You can contact us directly to solve your problem, please click the link below to contact get in touch with our customer service department:
HOW TO FILE A WARRANTY CLAIM?
- You can file a warranty claim in the link below:
HOW TO CANCEL MY ORDER?
- You can cancel items or orders that haven't entered the shipping process yet. Please see the instructions below:
ORDERS THROUGH AMAZON
- Go to Your Orders and select the order you want to cancel.
- Select the check box next to each item you want to remove from the order. To cancel the entire order, select all of the items.
- Select Cancel checked items when finished
- After submitting the cancellation, Amazon will send you a confirmation message to the email address on record for your account.
- You can also confirm that the order was canceled by visiting Your Orders. If you see the order in the Canceled Orders section, it was successfully canceled.
- If your order shipped directly from Amazon and can't be modified, you may refuse the package or return it using our Online Returns Center
- If your order shipped directly from a seller and can't be modified, please contact the seller for instructions. For more information on how to contact the seller, go to Contact Third-Party Sellers.
ORDERS THROUGH SHOPIFY STORE
- If you have any questions or modifications about your order, please contact us using the link below:
WHERE IS MY FREE WORKOUT GUIDE?
- You can get your free workout guide here: